Cancellations and refunds

Last updated: 27/05/2026

CANCELLATIONS, CHARGES, AND REFUNDS POLICY

1. Scope of the public-street service

For public-street notices, PasPark’s service consists of providing access to, managing, prioritizing, or unlocking temporary information about possible parking availability.

PasPark does not sell, rent, reserve, block, or guarantee public parking spaces.

2. No parking-space guarantee

Failing to park does not automatically mean that PasPark has breached its obligations. Availability may change due to third-party actions, traffic, signage, arrival times, or other circumstances on the public street.

3. Charges and result confirmation

Any amount or credit consumption, where applicable, relates to access to or management of the informational notice and not to the public parking space.

As a service rule, and where the applicable technical flow allows it, the final charge or final credit consumption will be linked to parking confirmation. Without prejudice to manual reviews, anti-fraud measures, technical incidents, abusive behavior, or record discrepancies, PasPark may review each case before making a final decision.

4. Cases where a refund or no charge may apply

  • False, clearly incorrect, or fraudulent notice.
  • Technical error attributable to PasPark.
  • Duplicate operation or improper charge.
  • Verified manipulation of the notice by other users.
  • Confirmation of “I did not park” within the applicable service flow, subject to reasonable usage and anti-fraud controls.

5. Cases where a refund may not apply

  • Abuse of the incident or refund system.
  • False or repeated reports that are not consistent with technical records.
  • Repeated and suspicious use of “I did not park” confirmations.
  • Breach of traffic rules, signage, or municipal ordinances.
  • Manipulation of location, account, or activity.
  • Any fraudulent conduct or conduct contrary to the Terms of Service.
  • Attempting to avoid charges after properly using the informational notice.

6. Manual review and measures

PasPark may manually review unclear cases and request additional information to resolve incidents. PasPark may also apply anti-fraud measures, usage limitations, or account blocking where there are reasonable indications of abuse.

7. Refund timing and method

If a refund applies, it will be made to the platform’s internal balance and/or to the original payment method where possible. Timeframes may vary depending on the payment provider and banking institution.

8. Incident contact

To request a case review, contact support at support@paspark.com and include the date, operation, and details of the incident.