Cancellations & refunds

Last updated: 18/02/2026

CANCELLATIONS AND REFUNDS POLICY

1. Before confirming the reservation

In PasPark, the exact address and chat are enabled after confirmation to protect privacy.

Before paying, you will see in the app the total price, the service fee (if applicable), and the specific cancellation conditions for that reservation (windows, charges, and effects of no-show).

2. Cancellation by the Seeker

  • The specific conditions (whether there is a free window or charge) will be shown before paying and will apply as indicated in the reservation.
  • Unless otherwise indicated, the refund is made to balance (Wallet). Where possible, PasPark may return it to the original payment method.
  • The service fee may be non-refundable, except where the law requires otherwise.
  • If applicable regulations grant you statutory withdrawal/cancellation rights, those rights may be limited for certain services with a specific date or time, or once performance has started. In any event, this policy is not intended to exclude non-waivable rights.

3. Cancellation by the Offerer

If the Offerer cancels or the space is not available as listed, PasPark may:

  • refund the corresponding amount (including, where applicable, the service fee);
  • help find an alternative (if available);
  • apply internal quality/penalty measures to the Offerer (according to severity and repetition).

4. No-show and confirmation

If confirmation (proximity/code) is not completed within a reasonable timeframe, or if the schedule is not respected, the reservation may be considered fully or partially consumed, as indicated in the reservation and unless applicable regulations provide otherwise.

5. Refund timelines

Refunds to balance are usually immediate or within a few hours. If returned to the original method, the timeline depends on the payment provider and the bank.

6. Incidents and disputes

If there is an incident, contact support at support@paspark.com indicating date, reservation, and details. PasPark may request minimum evidence to assess the case.